This Privacy Policy describes how Trephy's Treats(“we”, “us”) collects, uses, stores, and shares personal data of visitors and customers (“you”, “Data Principal”) in compliance with the Digital Personal Data Protection Act, 2023 (DPDP Act) of India and related rules.
1. Data we collect
- Order details: name, email, phone, description of your request, date needed, optional reference photos, optional special notes.
- Mailing list: your email address if you choose to subscribe.
- Technical data: IP address and basic request metadata, used only for rate-limiting and abuse prevention.
2. Purpose & legal basis
We process your data on the lawful basis of your consent (you submit it voluntarily via the order or subscribe forms) and for the legitimate purpose of fulfilling the order or service you requested.
3. Retention
Order records are kept for as long as needed to provide the service, comply with applicable tax / accounting obligations, and resolve disputes (typically up to 7 years). You may request earlier deletion at any time.
4. Sharing
We do not sell your data. We share only with service providers strictly necessary to operate the website and send emails (cloud hosting and transactional email). These providers process data on our instructions and are bound by their own confidentiality obligations.
5. Your rights as Data Principal
Under the DPDP Act you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request erasure of your data (subject to legal-retention requirements).
- Withdraw consent at any time, including by unsubscribing from any email.
- Grievance redressal — see the Grievance Officer details below.
6. Security
We use industry-standard practices: HTTPS for all traffic, server-side input validation, rate-limiting, and limited-time signed URLs for image uploads. No system is perfectly secure; please use unique passwords and contact us immediately if you believe your data has been compromised.
7. Cookies
The site uses only essential first-party storage required for the order form to function. No third-party advertising trackers are used.
8. Grievance Officer
In accordance with the DPDP Act, the Grievance Officer for Trephy's Treats is:
Gracia A T
Email: [email protected]
Ambattur, Chennai, Tamil Nadu, India
We aim to respond to all grievances within 30 days.
9. Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top reflects the most recent change. Material changes will be communicated via the website.
See also: Terms & Conditions.